Returns Policy For Goods Surplus To Customer Requirement:
Customers must not return goods without first contacting us by e-mail or telephone for a returns authorisation number.
Goods must be returned to us unfitted and unused, in a clean resaleable condition as supplied, and in original packaging.
Goods must be returned to us at the customer's expense, preferably by a secure 'signature required' service such as Royal Mail Recorded Delivery. We will not accept liability for any returns that go missing or get damaged in transit. The returns authorisation number should be clearly marked on the package.
Goods may be returned to us within 7 days of delivery without incurring any restocking charges.
After 7 days and up to 28 days from delivery a handling and restocking charge of 25% of the goods value (excluding VAT) will be applicable. No returns are permitted after 28 days. Carriage and packing charges are not refundable.
Once goods are received safely back into our warehouse, inspected and accepted we will contact the customer for their credit card details and refund their account accordingly.
In the unlikely event that the goods are not, in our opinion, in a condition acceptable for credit, they will be returned to the customer and no refund will be made.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Claims For Damaged/Faulty Goods or Short/Erroneous Deliveries
Customers must advise us of any damage, fault, shortage or error within 2 working days of delivery by e-mail or telephone. Claims after this period will not be entertained.
We will send replacement goods out, free of charge, as soon as possible (subject to stock availability).
We will then liaise with the customer and arrange for our carriers to collect the goods to be returned. If the return package is of a small enough size and low value we may elect to send a pre-paid padded envelope for the customer to post the return back to us, at our risk.